1. Who we are
Pelagus AI SRL (“Pelagus”, “we”, “us”) builds Aurora, the voice concierge for yacht charter operators. We operate out of Milan, Italy and support European and international charter fleets.
2. Data we process
- Website analytics (page views, referrers, conversion events).
- Inbound demo requests (name, email, company, market focus).
- Aurora beta logs (call transcripts, metadata) when explicitly enabled by clients.
3. Purpose of processing
We process data to operate the Pelagus AI website, schedule demos, improve Aurora’s performance, and meet contractual obligations with our clients.
4. Lawful basis
We rely on legitimate interest (analytics, product improvement) and contractual necessity (demo requests, client onboarding). Where required, we gather explicit consent for marketing communications.
5. Data location & retention
Core infrastructure is hosted in the European Union. Analytics data is retained for 12 months. Demo requests are retained for 24 months or until deletion is requested.
6. Data sharing
We engage vetted subprocessors for hosting, analytics, communication, and CRM. A full list is available on request. We never sell personal data.
7. Your rights
If you are located in the EU/EEA or the UK you may request access, rectification, deletion, restriction of processing, and data portability. Contact info@pelagusai.it to exercise these rights.
8. Security
We apply encryption in transit and at rest, principle of least privilege, and continuous logging. Security audits are performed regularly and SOC 2 TYPE I certification is in progress.
9. Contact
Pelagus AI SRL, Via Settala 8, 20124 Milan, Italy — info@pelagusai.it